Hi everyone, PT. Transportasi Jakarta (Transjakarta) is looking for candidates as "Koordinator Tingkat & Kualitas Layanan" with the following responsibilities and qualifications:
Responsibilites:
- Negotiate SLAs with business customers and OLAs with IT support teams
- Monitor and report performance against agreed targets and KPIs
- Gather requirements from users; analyze and recommend solutions
- Carry out service reviews to review performance
- Maintain an up-to-date catalogue of IT services
Requirements:
- Bachelor degree in Computer Science,Information system, Engineering or other related fields
- Minimum of 2 years experiences
- Have a good knowledge of the ITIL / ITSM concept
- Good with excel &
- Strong analytical skills, great attention to details, and good communication skills
- Ability to work independently in a professional and teamwork driven setting
- Self-motivated, work quickly and accurately, and able to adapt to changing conditions
silahkan bagi rekan-rekan yang berminat untuk dapat mengirim cv ke: nugraha.pradana@transjakarta.co.id dengan subject: Lowongan transjakarta
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