Lowongan IT Helpdesk/IT Specialist

Kelly Engineering Resources, a specialty service of Kelly Services®, is focusing exclusively on placing skilled professionals in contract, contract-to-hire, and full-time engineering jobs across a full spectrum of related industries and disciplines.

On behalf of our respected client, we are currently seeking dynamic and hands-on professional to meet their future growth challenge, with details general requirements as follow:

IT Helpdesk/IT Specialist

Roles and Accountabilities :

IT Specialist will be responsible for all operation aspects of the policies and procedures under the direction of Deputy Team Leader and matrix coordination with Asia Regional Manager for compliance to guidelines, regulations and technical matters. The responsibilities will be as follows but are not limited to:

 Perform the first level of IT support that includes installing, configuring and maintaining IT infrastructure and systems which include shared internet access, network devices, file/database server, backup systems and other IT related support tasks
o Install and maintain all network printers, network scanner and other networking devices
o Provide the first level of support to the maintaining network infrastructure including internet connection, router/firewall, and Ethernet switch
o Maintain network infrastructure including internet connection, router/firewall, and Ethernet switch
 Maintain Project Server at the Jakarta office:
o Ensure Windows Server and other software are maintained and that patches are promptly applied
o Ensure the anti-virus signature file is maintained and kept current
o Ensure information is backed up and maintained in accordance with policies and procedures
o Maintain spare parts and perform hardware repairs and restoration
o Configure and troubleshoot any issues for the server
 Support the operation of all computers including operating system (Windows PCs/Mac OSX), MS Office Suite and McAfee antivirus
o Ensure computer operating system (Windows PCs/ Mac OSX) and other software is maintained and that patches are promptly applied on computers in the office
o Ensure anti-virus software is installed and both the engine and signature files are kept current
o Ensure information is backed up on daily basis and maintained in accordance with policies and procedures
o Provide end-user support on hardware, networking and software related issues
- Configure and troubleshoot laptops / desktops / printers
- Maintain voice communications - small PABX systems
- Track maintenance requirement for all office equipment and arrange timely preventive maintenance procedures and repairs, including doing assets stock take
- Ensure compliance with RTI Information Security policies, procedures and standards

Qualifications, Skills and Experience

- A minimum of Bachelor Degree in computer science/ engineering or comparable formal education background
- A minimum of 3 years working experience in:
- installing/ supporting/ maintaining a wide range of IT infrastructure systems (Windows Server, Windows PCs, Backups, Printers, Scanner, Voice, Recorders, etc.)
- in PC as well as server support experience
- Experience or basic knowledge of Windows Server 2008, MS Office 2007/2010/2013, Win 7 Pro,McAfee anti-virus, Symantec Backup Exec 2012/2015, Symantec DLO
- An IT professional, with good work ethic, customer-focused, with ability to multitasking with minimum supervision in a team-work environment
 Sound communication and inter-personal skills, and proficiency in English both
- Willing to work based on project only (short term project)

Please send your comprehensive resume to nurhadiyanto@kellyservices.co.id
Please indicate the position as subject email.

Thank you,