*IT Services Leader*
Location: Jakarta
Responsibilities:
· Provide general IT support services.
· Handle IT support needs of local internal teams
· Co-Ordinate with local IT vendors
· Manage L1 & L2 Tickets
· Maintain local IT Inventory
Key Performance Indicators/Job Requirements
Primary Technical Skills
· Experiences with Cisco LAN support/troubleshooting.
· Experiences with Microsoft Windows, Mac and/or Linux desktop
operating systems in a network.
· Knowledge in MS Office suits, Apple and Android smart devices
support.
Secondary Technical Skills (Optional)
· IP Telephony deployment or maintenance experience.
· Experience with Microsoft SQL Server administration and support.
Qualifications
Ideally, the individual must possess at least three of the following
qualifications
· Higher Diploma in Computing or Bachelor Degree in Science or above
· At least 2-3 years experience in front line IT support in a
multi-national company.
· Current Microsoft Certified Software Engineer (MCSE) accreditation
· Cisco Certified Network Associate (CCNA) accreditation
Professional Qualities
· Good English communication skills
· Excellent technical problem-solving and analytical ability
· Pro-active, able to anticipate and tackle potential issues
· Service oriented business approach
· Ability to deal with global business users at all levels
Competencies
· Ability to work independently & A Self starter
· Relationship building across all local departments.
· Initiate & Identify IT Services opportunities, reporting to immediate
supervisor
· Time management
Email address for submitting resume is *recruitment.idjkt@gmail.com*
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