Dear Moderator, Permit to post.
Established
in 1977, SERBA ANTIK is a prestigious soft furnishing company in
Indonesia. Serba Antik is a complete solution provider for homes,
offices, hospitals, hotels and villas.
We are looking for some position as below :
1. DIGITAL MARKETING (SOCIAL MEDIA)
• Develop and manage digital marketing campaigns
•
Manage digital contents to support brand building, sales promotions and
marketing activities for raising brand awareness and driving
traffic to social media platforms.
• Conduct market intelligence research and analysis
• Oversee a social media strategy
• Manage and maintain the organization’s website(s)
• Write and optimize content for the website and social networking accounts such as Facebook, Twitter and Instagram
• Track and analyze website traffic flow and provide regular internal reports
• Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
• Continually work on the Search Engine Optimization of the website(s)
• Fix any errors or bugs in online content
• Edit and post videos, podcasts and audio content to online sites
• Arrange webinars and webcasts
• Create online banner adverts and oversee pay per click (PPC) ad management
• Write copy for email marketing campaigns
•
Identify new trends in digital marketing, evaluate new technologies and
ensure the brand is at the forefront of industry developments,
particularly developments in mobile marketing
• Work on printed material to supplement online products
• Attend product launches and networking events
2. PUBLIC RELATION
• Planning, developing and implementing PR strategies
• Communicating with colleagues and key spokespeople
• Liaising with, and answering enquiries from media, individuals and other organizations, often via telephone and email
• Researching, writing and distributing press releases to targeted media
• Collating and analyzing media coverage
• Writing and editing in-house magazines, case studies, speeches, articles and annual reports
•
Preparing and supervising the production of publicity brochures,
handouts, direct mail leaflets, promotional videos, photographs, films
and multimedia programmes
• Devising and coordinating photo opportunities
• Organizing events including press conferences, exhibitions, open days and press tours
• Maintaining and updating information on the organization’s website
• Managing and updating information and engaging with users on social media sites such as Twitter and Instagram
• Sourcing and managing speaking and sponsorship opportunities
• Commissioning market research
• Fostering community relations through events such as open days and through involvement in community initiatives
• Managing the PR aspect of a potential crisis situation
3.. CUSTOMER RELATION MANAGEMENT
• Ensure outstanding customer satisfaction by maintaining strong working
relationships.
• Guide and lead team members to deliver products/services that meet or
exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a
timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service
to customers.
• Schedule and conduct status meetings with appropriate development
resources and customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and
management.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent
service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Create online videos, training guides, FAQs, WebEx training sessions etc.
to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer
issues.
Please send complete resume to hrd@serbaantik.com or adi_experience@yahoo.com
Thanks & Regards
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