Details of job vacancy :
We are inviting an outstanding people to contribute and participate in the rapid growth of the company for the following position:
Assistant Manager for Japanese Customer with Service International Business Centre in Jakarta CBD.
Job description :
- Role : Client Service Associate Role, Family Service Operations
- Reports to Internal interfaces External interfaces
- Assistant Manager / Centre-in-Charge
- Accounts Business Development
- Japanese and English ability is very much appreciated
Purpose of the role :
As a Client Service Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Company for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.
Accountabilities
Daily Operations:
- Maintains a high level of alertness and professionalism at the front counter by anticipating and - responding to guests and potential clients’ needs or queries
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Responsible for managing the office unit & PABX system setup and requests for all clients
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Handles all secretarial and administrative duties for clients, as requested
- Performs check in & check out process for all clients
- Conduct up-selling and cross-selling to maximize revenue Service Standards: Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
- Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
- Ensures that the Centre’s service standards are maintained at all times
Internal:
- Develop rapport and professional business relationships with fellow colleagues and stakeholders
- Support local Operations to maximize profitability, efficiency and productivity
Key Performance Indicators :
- Client satisfaction
- Meet and greet clients in professional and friendly manner
- Answer all incoming phone calls in a timely and professional manner (within 3 rings)
- Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
- Ensure all centre service standards are maintained at a premium level
- Proactively up-sell services for more SIR, maximizing revenues and company profitability
Job Requirements :
- A minimum of two years customer service and administrative experience gained, preferably either in a Hotel
- Front Desk/Club Floor environment
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
- Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
- Fluency in English and another mainstream local language, depending on location
- Good telephone manner and ability to perform secretarial tasks under deadlines
- Able to handle correspondences and inquiries
- Knowledge of Microsoft Word, Excel, & PowerPoint
- Able to work overtime occasionally
Competencies :
- Accuracy
- Analytical
- Customer focused
- Flexibility & adaptability
- Interpersonal skills
- Listening skills
- Company product awareness
- Planning & organisation
- Process improvement
- Communications
- Team building
- Time management
- Working under pressure
Please send Resume to : hr@asia-connet.com
I thank you and look forward to hearing from you soon.
Best Regards,
Tarida Rizki Situmorang
PT. Asia Consulting Indonesia
Sampoerna Strategic Square,
South Tower, 18th Floor
Jl. Jend Sudirman Kav. 45-46 Jakarta
INDONESIA
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