PT EJJV Engineering Indonesia
The
Company develops markets and supports a comprehensive suite of wireless
and enterprise web based software that enables mobile workers to be
more productive and efficient. The Company is recognized as the market
leader in mobile solutions for middle market field service
organizations. Our systems are installed throughout the Malaysia, Korea
and United States
If
you have the right set of skills, drive to succeed and professional
work ethic, this is an opportunity you don't want to miss.
We would like to hire professionals to join us in very challenging Projects in Indonesia
IT Helpdesk Support
Jakarta Raya
Jakarta Raya
Responsibilities:
- Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
- Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software.
- Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in and local-area network access problems.
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
- Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
- Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs).
Requirements:
- Female, max age 35 years old.
- Bachelor Degree (S1) majoring in any discipline(s)
- Excellent analytical skill and innovative problem solving
- Proactive, hardworking, discipline, result oriented
- Knowledge about desktop, networking and hardware
- Communicative and able to work as a team
- Fluent in English is a must
- Reliable and initiative with good planning and self-management.
- Must be detail-oriented and have the ability to multi-task.
- Able to work under pressure, deadlines and over long hours
- independently with minimum supervision
- Possessing a very good communication skills is a must
- A solid team work ethics
- Positive attitude for learning new skills and technologies quickly
- Available anytime is desirable
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