Senin, 21 Mei 2012

Job Opportunity in Johor: Network Engineer


Hope things are great at your end, We have an excellent assignment as  Network Engineer in Johor.

We found your profile really impressive and suits the requirement , We are trying to reach you to get your interest on the same. 

If interested please forward your updated Word document resume along with the following Information’s for further processing 

Name as in IC/Passport : 


Job Description:
Network Engineer
Level 1

POSITION SUMMARY AND PRIMARY OBJECTIVES 
 
To support Network Operations team in their day to day activities via the application and utilisation of the Incident Management process commencing with raising support requests from email/telephone through to resolution and beyond in the form of incident reviews and escalations. Perform level 1 technical diagnostics on Incidents and allocate/escalate to level 2 support specialists if necessary. Work as part of the Dimension Data onsite team to ensure an effective and quality service is provided.
 
MAIN DUTIES / KEY ACCOUNTABILITIES
 
• Assist with answering customer Networking requests / incidents via email or telephone and creating a Service Request ticket on relevant system.
• Liaison with customers to clarify incident details and collate information where appropriate.
• Escalation of service request / Incidents through appropriate channels and levels as required.
• Ensure all relevant documentation is kept up to date and is under Change control
• Perform Level 1 technical troubleshooting on Event / Incident diagnosis of client's infrastructure including servers and networks.
• Work as part of a shift rota as required
• Other tasks/projects as directed by the Team Leader.
Qualifications
 
REQUIREMENTS:
 
EDUCATION, TRAINING & EXPERIENCE
 Operations environment, dealing with Operational support issues.
• CCNA or equivalent
• Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP)
• An in-depth knowledge of Operational processes
• Experienced in ITIL best practices and holding an ITIL Foundation certification as a minimum
• Comprehensive understanding of Network Topology to include practical experience of supporting Firewalls (Checkpoint / Juniper), Routers (Cisco), Switches (Cisco, Arista), Load Balancers (F5).
• Strong experience with network monitoring / management tools/ analysis tools
• Good communications and interpersonal skills
• Previous experience of performing hardware changes within a Data Centre environment.
 
PERSONAL ATTRIBUTES & SKILLS REQUIRED
 
• Excellent customer service skills
• Good problem solving skills
• Ability to prioritise & multitask
• Excellent interpersonal skills.
• Excellent written and spoken English
• Flexible and adaptable to meet the team's needs
• Honest, hardworking and reliable
• Sense of ownership
• Ability to work under pressure
• Team player
• Diligent individual with an eye to detail
• Tenacity (Can do Attitude)



We need someone who can start in 3 WEEKS time.


If interested, please send your updated CV at sheila@tentacletech.com



All the best- 

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